Omnichannel

Our “One Roof” concept allows you to consolidate and optimise your flows, regardless of your sales channels. A single omnichannel site for order fulfilment gives you greater flexibility in managing sales peaks and seasonality, reducing transport costs and risks and mitigating the environmental impact of your operations.

Bringing all stages of your process under one roof gives you

• A single point of entry and exit for your brick and mortar and e-commerce flows
• A large, flexible and dynamic storage capacity: real-time stock updates, goods available for all channels, optimal storage methods
• Processes adapted to your order types: global pick, pick & pack, premium packing, order consolidation, etc.
• Technological innovations for order preparation: AGVs (automated guided vehicles), AMRs (autonomous mobile robots), pick and put-to-light, goods-to-person, cobots, etc.

Value-added services: branded packaging, gift packs, personalised cards and messages, returns management and product reconditioning.

To complete our omnichannel offer, we support you in your e-commerce activities:

Pure player :

• Direct sales D2C Mono/Multi-article
• Events and private sales
• Subscription sales and product selection boxes

Marketplace :

• Adaptation to each marketplace requirement
• Ability to drop ship
• Single consolidated multi-brand shopping cart for the end customer
• Proposal of specific bundle offers

Retailer:

• Distinction of shop and drive replenishment orders from click & collect orders
• Drive/darkstore solutions for home or drive orders and last mile delivery

As consumption patterns change, distribution channels are developing (click & collect, point relais, drive, home delivery, lockers, corners, etc.).

To support you in these new challenges, we meet your delivery needs.

FM Logistic supports you in your omnichannel strategy by offering you a range of services adapted to your needs:

• Transport flow management, which allows you to connect to a wide range of solutions (drive, home, express, collection points in France and abroad)
• Delivery execution: whatever the size of your parcels or under multi-temperature constraints

Aware of the new expectations of consumers, environmental constraints and the requirements of cities, we offer you a wide range of urban solutions to carry out your last-mile deliveries: distribution centres, urban hubs, corners, lockers, etc.

We provide you with a personalised web portal to :

• Track your shipments (track & trace, POD)
• Manage transport contingencies
• View kpis and activity reports

Customer satisfaction can lead to an increase in positive reviews and sales growth.

To help you achieve this, we have a team at your disposal that is responsible for :

• Handling your claims
• Handling any complaints and requests for information
• Managing your databases